Customer Care

Your happiness is our main priority! We would love to witness your lifetime love story and walk you through every process to find your perfect engagement ring. 

We designed these great services for you to have an unforgettable experience with us while exploring your one and only lifetime purchase! 

Honest Diamond Recommendations

Unsure how to select your diamond or ring setting? We're with you every step of the way in finding your perfect diamond!

Connect with our consultants from the comfort of your home. We keep the online diamond shopping experience fun, interactive and informative!

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Try On Rings At Home

ZCOVA’s latest technology - try on rings anywhere, anytime. You can now shop like you’re in a physical store without having to go to one. 

With just a few simple steps, easily visualise engagement ring and wedding band designs as well as diamond carat sizes on your hand!

Try It Now!

Guaranteed Brilliance with Dual Certificates

Why have one when you can have two certificates to ensure you’re getting the best diamond?

ZCOVA is the only brand in Malaysia & Singapore to offer Dual Certificates (GIA & GemEx) in order to guarantee the diamonds’ exceptional quality and superior brilliance!

About LUMOS by ZCOVA

10x Clearer, 10x Better

See diamonds in 10x detail to be 100% sure of your choice and the quality.

A diamond certificate only tells a small part of the diamond. But with ZCOVA’s 360- degree technology, you can inspect your diamond quality from every angle!

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Customise Your Unique Engagement Ring

With very limited engagement ring choices in retail stores, customers were seeking unique engagement rings that belonged to themselves.

Therefore, we decided to offer free jewellery customisation with our in-house designers. Each piece is then carefully handcrafted by an expert jeweller to maintain the highest quality.

About Free Customisation

3D Print Technology

Receive Free 3D Printed Rings to pre-try your rings when you customise jewellery with us! We want our customers to be able to try on and visualize their desired ring before finalising the design in 18K gold.

ZCOVA is the only brand in Malaysia to offer 3D print services to their customers.

About 3D Print

Propose First, Design Later!

The #1 headache for men: Choosing the right ring. Most of the time, men buy the ring secretly and have a hard time deciding which is the best ring design for their wife-to-be. If he asks for her opinion, the surprise is ruined.

With this free service, you can propose with a temporary ring. Once successful, your fiancé can come back to design her ring, from the ring setting to the type of gold.

About Propose With
A Diamond

Surprise Proposal Ring Box

We understand your struggle in hiding your ring box during the big proposal.

To help you, ZCOVA engineered a discreet proposal box that turns the ring perfectly facing your loved one when opened. No more embarrassing bulging pockets; say hi to ZCOVA’s slim easy-to-hide box for a memorable marriage proposal to your wife-to-be!

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Find Out Her Ring Size Easily

One of the most common concerns: How do I know her ring size?

No worries, we can estimate her ring size with her weight and height. Alternatively, you can bring us one of her rings. The first resizing is free of charge and we provide complimentary 3D ring sizers upon request.

About Ring Size

Propose Now, Pay Later!

Make secure and flexible payments with our easy 0% interest payment plans.

Divide your purchases into up to 12 months for affordable monthly payments for all diamonds, gemstones and gold jewellery!

Shop With Instalment!

Quick, Safe & Secure!

At ZCOVA, the safety of your ring and parcel is our top priority!

Thus, we use a fully insured and secure delivery service which requires your signature upon arrival. This service is quick, safe, and free with all orders.

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Free Jewellery Aftercare

ZCOVA offers free complimentary cleaning and inspection services for all jewelleries purchased from ZCOVA to extend the life of your jewellery.

This service includes polishing, tightening the prongs of the diamond, cleaning, and plating.

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Stress-free Shopping

Every purchase from ZCOVA comes with a Lifetime Warranty. We guarantee all items will be free from manufacturing defects for the life of the products. 

You may return it to us for further inspection if you believe your product has a manufacturing defect.

About Our Lifetime Warranty