We accept returns for resizing, refurbishing and warranty claims.
View our full T&C for returns HERE.
Step 1: Fill up the Online Return Form in your ZCOVA account.
Step 2: Place jewellery into ZCOVA jewellery box and delivery box.
Step 3: Seal delivery box with ZCOVA security sticker, and send us a picture.
Step 4: Wait for courier pickup.
*We do not require your invoice, receipt, and diamond certificate for returns for resizing and refurbishing.
View our policy for Return Shipping Charges HERE.
At ZCOVA we stand behind the quality of our products and offer customers the opportunity to request for a refund under the following conditions:
View our full T&C for refunds HERE.
Customers may cancel or amend any order before payment is made. Once partial or full payment is made, no cancellation or refund will be allowed.