Return Policy

We accept returns for resizing, refurbishing and warranty claims.

  1. Resize
    We offer complimentary resize up to 2 sizes up/down for our rings. Charges are applicable for resizing exceeding 2 sizes up/down.
    View more details on jewellery resizing HERE.

    *Resizing is not advisable for certain designs due to design proportion. Kindly refer to our consultant for more information.

  2. Refurbish
    We offer complimentary refurbishment on all jewellery once a year for 10 years. Charges are applicable for additional refurbishment services.
    View more details on jewellery refurbishing HERE.

  3. Warranty
    View more details on jewellery warranty HERE.

View our full T&C for returns HERE.

Return Instructions

Step 1: Fill up the Online Return Form in your ZCOVA account.
Step 2: Place jewellery into ZCOVA jewellery box and delivery box.
Step 3: Seal delivery box with ZCOVA security sticker, and send us a picture.
Step 4: Wait for courier pickup.

*We do not require your invoice, receipt, and diamond certificate for returns for resizing and refurbishing.

 

Return Shipping Charges

View our policy for Return Shipping Charges HERE.

 

Refund Policy

At ZCOVA we stand behind the quality of our products and offer customers the opportunity to request for a refund under the following conditions:

  1. GIA number inscribed on the diamond does not match its GIA certificate.
  2. LUMOS by ZCOVA Diamond does not achieve High Light Performance in its GemEx certificate.

View our full T&C for refunds HERE.

 

Cancellation Policy

Customers may cancel or amend any order before payment is made. Once partial or full payment is made, no cancellation or refund will be allowed.