At ZCOVA, we know part of the pleasure associated with a purchase of diamonds or colored gemstones is the expectation of the arrival of the product. For this reason we want to make sure that from the moment your product leaves our doors, it reaches you quickly and safely. For most orders you can expect your purchase to arrive within 5-8 working days excluding setting services. If orders include setting services expect your purchase to arrive within 18 - 30 days depending on the design and material you have chosen. If we anticipate it may take longer, we will inform you 48 hours after your order is placed. ZCOVA offers complimentary express shipping on every order. Each shipment is securely packaged, fully insured, and shipped using only the most reputable and reliable courier services such as FedEx, Brinks, and Ferrari express– specialised diamond and jewelry couriers. Following shipment, we will send you a confirmation email with a tracking number and estimated delivery date. We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt. Below you will find answers to most of your questions relating to our shipping policies and procedures. If you require further assistance, please contact us at firstname.lastname@example.org.
For credit card payments, it is only possible to ship to your card’s billing and registered address or to your local FedEx, Ferrari express, and Brinks collection branches. For security reasons, we will not ship to any P.O. Box addresses.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
A signature is required for all deliveries, regardless of any waivers you may have with the shipping company. The person listed on the invoice is required to sign for receipt of the package. All deliveries are made on weekdays, Monday to Friday.
PACKAGING OF DIAMONDS AND COLOURED GEMSTONES
Every item shipped from ZCOVA will be presented in our stunning secured packaging accompanied with all related documents, including the appraisal and diamond certificate (if applicable).